Privacy Policy


AYOM or PT Mahakarya Indah Sejati (“We”, “Us”, “Our”) is committed to protecting your personal information and privacy rights, whether personal or entity (“You”, “Your”). When You use the site www.ayom.id (“Site”), We appreciate that You trust Us with Your personal data. In this privacy policy (“Privacy Policy”), We will explain to You what information We collect, how We use it, and what rights You have in relation to this. This is Our compliance with the laws and regulations of the Republic of Indonesia, especially Law No. 27 of 2022 concerning Personal Data Protection, Law No. 11 of 2008 concerning Information and Electronic Transactions as amended by Law No. 19 of 2016 concerning Amendments to Law No. 11 of 2008, as well as Regulation of the Minister of Communication and Information No. 20 of 2016 concerning Protection of Personal Data in Electronic Systems and its implementing regulations and their changes from time to time (“Applicable Laws and Regulations”).

We hope that You have time to read it carefully, by accessing, visiting, and using the Site, You understand and agree that You have read, understood, and given consent to Us for the collection, disclosure, use, and processing of Your information and personal data as which will be explained below.


We ask for the information needed to support the use and access of Our Site. The information regarding Your personal data which we may collect are such as Your name, address, telephone number, email address, credit card number, bank account information, shipping history, description of the goods requested or purchased, sent goods, and log information available on our server, internet protocol addresses, device activity information, browser type, date and time of request, pointer URL, operating system, and statistics of pages viewed, as well as other information that is useful or necessary to provide the best service from Our Site.

By using the Site, We collect, process, analyze and store personal data by the following methods:

  1. Your data/information submitted by You voluntarily and independently when You create and register an account to access and use the Site by filling out the registration form, providing feedback to Us via email, forms, letters, or telephone calls, and when You fill out payment confirmation data such as bank account numbers, credit card numbers, virtual account numbers, internet banking, and other payment services;
  2. Data that We obtain through interactions with Our social media;
  3. Data that We obtain from other parties such as third party agents/sub-contractors who cooperate with Us, Our affiliates, and other independent third parties; and
  4. Data recorded when You use the Site, such as when You visit the Site, where We can process technical data such as Your Internet Protocol (IP Address) address.



We are committed to protecting Your personal data in accordance with Applicable Laws and Regulations and this Privacy Policy. We collect Your data for the purposes of:

  1. Our publication, distribution, development, promotion, and marketing of products. We may use and store this information in an aggregated and anonymous form, so that it is not associated with an individual user and does not include personal information. We will not use personally identifiable information without Your consent;
  2. Correspondence between You and Us when there are complaints, problems, or questions from You;
  3. Implementation of Our obligations in connection with cooperation with third parties such as agents/sub-contractors related to delivery services, and others;
  4. Fulfillment and management of Your orders such as payments, returns, order management, and more;
  5. Providing a better user interface’s Site; and
  6. Provide information related to promotions or communication of information related to products that You agree to accept.

You are required to update Your personal data if there are changes or errors, to ensure the smooth running and security of Our site. You are required to provide the information We request.


We will not process or share, sell, transfer, disclose, or lend Your personal information and data to third parties, except for the following provisions:

  1. In terms of leaving a review for the products available on Our site, after completing a purchase, the user will be invited to provide a review. In providing reviews, users agree that these reviews may be displayed on Our site, Our social media accounts, or other third party sites related to Us or who work with Us;
  2. To support Our needs for business development and promotion, We may share Your personal data with other third parties;
  3. We may share Your personal data with other third parties who cooperate with Us in terms of providing services to You such as delivery services, consumer services, and payment transaction service providers;
  4. We may transfer all or part of Your personal data to third parties in the event of a corporate action, such as a merger, consolidation, acquisition or separation;
  5. Reporting to other parties related to Our business, especially for reporting business performance; and
  6. In the event that We are legally required by laws and regulations to disclose Your personal data in an effort to comply with the Applicable Laws and Regulations.



We may use cookies to access and store information and to improve services on Our site. You have the right to accept or reject the use of cookies and know when a cookie is sent to Your computer. If you choose to reject cookies, you may not be able to access some parts of the services that We display on the Site.


We can make changes to this Privacy Policy while taking into account the Applicable Laws and Regulations. Any changes will not be notified or announced to You in advance, therefore We advise You to check this page periodically so You can find out whether there are changes or not.


We provide a database that aims to store information about billing, shipping, payments, order status, credit card information, transaction history, email addresses, and some other personal data. You have the right to access this information and ask for correction if necessary. If You want to access or update Your personal data, You can do it in the ways that We provide on the Site.


We have implemented appropriate technical security measures to protect Your personal data that We process. We use appropriate technical and organizational measures to protect Your data and maintain physical, electronic, and procedural security regarding the collection, storage, and disclosure of Your personal data. We will immediately notify You if any of Your personal data that is under Our control is leaked or obtained by another party unlawfully. We will take other procedural actions based on the Applicable Laws and Regulations. You also agree that You will protect Your personal data as best as You can by not giving Your password to other third parties.

You also have the right to ask Us to delete Your personal data provided to Us if the personal data We collect is not relevant to the use of Our site services. With this, You declare to release Us from any responsibility that may arise as a result of loss, damage, or losses arising from the deletion of Your personal data on our site.


Our Site Services are directed only to persons who are adults or at least 18 years of age. By accepting this Privacy Policy, You represent that You are at least 18 years of age or that You are the parent or guardian of the minor and consent to the use of the Site by Your dependent children who are under 18 years of age. If We become aware that We have collected personal information from a user under 18 years of age, We will delete the account and take action to immediately remove their data from Our records. If You become aware that We have collected data from a child under the age of 18, please contact Us so We can take the necessary action.


Your consent given under this Privacy Policy is in addition to and does not negate the other agreements that You have given Us regarding the processing of Your personal data.

For the avoidance of doubt, if the Applicable Laws and Regulations permit an organization such as Us to collect, use, disclose, or process Your personal data without consent, the permission granted by the Applicable Laws and Regulations shall continue to apply. Furthermore, if the Applicable Laws and Regulations give Us the right to process or handle Your personal data, that right applies regardless of the provisions set out in this Privacy Policy.

This Privacy Policy is made in English and Indonesian versions. If there are differences in interpretation between the Indonesian and English versions of this Privacy Policy, the Indonesian version will prevail and the English version will be deemed to have been automatically changed to conform with the relevant Indonesian language version of the text.